What should I do if I bought the wrong item after making a payment?
Once payment has been processed, orders can no longer be canceled manually. Please contact our customer service hotline at 0800-000-606 or via our official LINE account. Our team will be happy to assist you.
What should I do if I find an error in my address or need to change the shipping information after submitting an order?
Please call our customer service hotline at 0800-000-606 or contact our official LINE account to make corrections. If the product has already been shipped, changes cannot be made.
What should I do if I find a problem with the product after receiving it?
If the product you received meets any of the following conditions, please contact our customer service within 24 hours of receipt. Please take photos and videos (at least 2–3 clear photos of the abnormality) for preservation, and we will assist with the return or exchange:
Due to an operational error, the delivered product does not match the ordered product.
The product has obvious quality issues or the packaging is damaged (please keep the complete packaging, photos, and videos).
To expedite the process, please provide the following information to our customer service staff:
Order Number
Unboxing video
Photos and videos of the problematic product (including the outer box and inner packaging)
If you use our secure online credit card system, you will be automatically redirected to your bank for authorization after submission. We recommend using a computer for your order. If using a mobile phone or tablet, please ensure a stable connection to avoid errors. If issues occur: 1. If “Transaction Failed” appears, please place a new order. 2. If “Transaction Failed” appears but you receive a “Payment Successful” SMS, please call our hotline at 0800-000-606 for an immediate inquiry. Supported cards: VISA/MASTER CARD/JCB.
How do I pay via ATM transfer?
For orders under NT$10,000, you will receive a one-time “ATM Virtual Account.” You can transfer or pay via physical ATM, mobile app, or online banking within the deadline. After completion, ECPay will notify Yu Jen Jai; please keep your receipt for future verification. For orders over NT$10,000, payment is limited to “Bank Transfer.” Please pay via the provided info and call our hotline at 0800-000-606 or contact our official LINE to verify the last 5 digits of your account.
03.Shipping & Delivery
How much do I need to order to qualify for free home delivery?
Taiwan Main Island
Single Order Amount
Shipping Fee
Under NT$5,000
NT$180
NT$5,000 and over
Free Shipping
Outlying Islands
Single Order Amount
Shipping Fee
NT$5,000 or less
NT$380
NT$5,001–$10,000
NT$760
NT$10,001 and over
NT$1140
Do you offer a convenience store pickup service?
Yes. For orders under NT$2,000, you can use convenience store pickup (requires advance payment; shipping fee is NT$60). Please present your ID when picking up. We currently support 7-11 and FamilyMart. However, due to size, weight, and value limits, bulk orders cannot use this service. If the package exceeds the size limit, we will contact you to collect an additional NT$60 shipping fee difference.
Do you offer cash on delivery (COD) for home delivery?
Yes, cash on delivery (COD) is available for single orders under NT$5,000. However, as Yu Jen Jai has a strict verification process for COD, a NT$30 handling fee will be charged. If you have any questions, please call our hotline at 0800-000-606 or contact our official LINE account for assistance.
I have completed the order and payment. When will it arrive?
You can specify the “Shipping Date” on the checkout page. Shipping will be arranged once payment is complete. Please note that the actual delivery date depends on the logistics company’s schedule.
※ For international orders, please refer to our International Shipping Guide or contact us before placing your order.
04.Invoice & Receipt
What should I do if the tax ID (Unified Business Number) on my invoice is incorrect or missing?
Please return the original invoice via registered mail within 7 days for a replacement. Clearly state the correct tax ID and return address. You may also call our hotline at 0800-000-606 or contact our official LINE account for assistance.
Can I specify a different delivery address for the invoice?
Yes, please fill in the delivery address for the invoice in the remarks column. We will send the invoice to the address provided.
Can multiple invoices be issued for a single order?
Currently, Yu Jen Jai only issues one invoice per order. If you need multiple invoices for other purposes, please specify this in the order remarks. You may also call our hotline at 0800-000-606 or contact our official LINE account for assistance.
