Shopping Information

Ordering Instructions

Important Notes

• Once an order is placed, Yu Jen Jai will proactively confirm your order details.
• Payment should be completed immediately after the order is placed. Yu Jen Jai will only begin preparing the products once payment is confirmed.
• If you have any further questions after the order is completed, please call our customer service hotline at 0800-000-606 or contact our official LINE account.
• To ensure safe delivery, specific delivery times cannot be requested. We recommend specifying a delivery date one day earlier than needed or contacting our customer service for assistance.
• The production time is 2-3 days after the order is placed. Shipping occurs on the third day, with delivery expected on the fourth or fifth day.

Invoice Instructions

• The invoice for each order will be included with the shipment.
• If the invoice needs to be sent to a different address, please provide the “Recipient’s Name, Address, and Phone Number” in the remarks column before completing the order.

Shipping Fee Information

Taiwan Main Island

Taiwan’s Offshore Islands

• Delivery to Offshore Islands | To ensure product freshness, all Takkyubin (Black Cat) deliveries are sent via air freight. Free shipping is not available for these regions.
• onvenience Store Pickup | For orders under NT$2,000, you can use the convenience store pickup service (advance payment required; shipping fee is NT$60). Please present your ID when picking up. We currently support 7-11 and FamilyMart. However, due to size, weight, and value limits, bulk orders cannot use this service. If the package exceeds the size limit, we will contact you to collect an additional NT$60 shipping fee difference.

Airport Ordering and Pickup Precautions

• The airport pickup date is the 4th working day from the date of order (order confirmation and payment), excluding Sundays.
• Shipping Fee | Free home delivery for single orders over NT$5,000; for orders under NT$5,000, a flat shipping fee of NT$330 applies.
• Package Size | 36*32*46 cm
• Payment Methods | ATM Transfer/Bank Wire or Credit Card.
• International delivery outer boxes will be secured with packing straps.

Taoyuan Airport
Pickup Location | North side of 1F Departure Hall, T1 (near Check-in Counter 12)
South side of 1F Arrival Hall, T2
Pickup Time | Must be picked up within 24 hours after the product arrives at the airport.
How to Pickup | Please prepare the recipient’s ID, passport, and tracking number for verification.

Songshan Airport
Pickup Location | 1F Arrival/Departure Hall, T1 (near Exit E)
Pickup Time | 05:00 ~ 22:00
How to Pickup | Please prepare the recipient’s ID, passport, and tracking number for verification.

Others
Payment Time | Payment must be made on the same day after order confirmation.
After payment, we will notify you of the tracking number via SMS and email 3 days before arrival.
If not picked up within 24 hours, Pelican Delivery will charge a storage fee. (Please pick up on time)

Yu Jen Jai strictly complies with government online shopping regulations：

I. Business Information

• Name: Yu Jen Jai
• Representative: Huang Yi-bin
• Main Business Address: No. 191, Zhongshan Rd., Lukang Township, Changhua County
• Phone: 0800-000-606
• Email: wecare@1877.com.tw
• Consumer Complaint Method: Please via email or call us directly.

II. Interpretation of Standard Contracts: If there is doubt regarding the terms of the sales contract, the interpretation most favorable to the consumer shall prevail.

III. Product Information:

Yu Jen Jai food registration number is N-158110309-00000-8. We comply with government regulations and purchase product liability insurance annually. All our products originate from Taiwan and are clearly labeled with the product name, ingredients, food additives, quantity/net weight, expiration date, and transaction price for consumer identification.

60 days at room temp: At least 30 days before the expiration date or within 30 days after the manufacture date from the date of receipt.

40 days at room temp: At least 20 days before the expiration date or within 20 days after the manufacture date from the date of receipt.

20 days at room temp: At least 10 days before the expiration date or within 10 days after the manufacture date from the date of receipt.

15 days at room temp: At least 8 days before the expiration date or within 8 days after the manufacture date from the date of receipt.

10 days at room temp: At least 5 days before the expiration date or within 5 days after the manufacture date from the date of receipt.

IV. Payment Methods: Electronic payment such as credit cards, or cash on delivery.

V. Contract Fulfillment and Confirmation: Before entering a contract, we provide a confirmation mechanism for the type, quantity, price, and other important matters of the goods, and strictly fulfill the contract after it is established.

VI. Delivery Location, Date, and Method: We provide choices for delivery location and date. For cash on delivery, pastries will be sent or delivered within three days or the agreed period.

VII. Maximum Order Quantity: During holidays or special festivals, we will provide information on maximum order limits.

VIII. Obligation to Inspect Received Goods: After receiving the goods, consumers should promptly inspect them according to their nature. If any defects attributable to the business are found, please notify us immediately.

IX. Handling of Consumer Disputes: In case of disputes, please contact us immediately via email or our hotline at 0800-000-606. We will handle it seriously with a customer-first attitude.

X. Jurisdiction: In the event of litigation arising from this contract, both parties agree that the Changhua District Court shall be the court of first instance jurisdiction. This does not exclude the application of small claims courts as prescribed in Article 47 of the Consumer Protection Act and Article 436-9 of the Code of Civil Procedure.

XI. Miscellaneous We do not agree to waive the contract review period or the right of review. Unless otherwise provided by law, we shall not use consumer personal data outside the necessary scope of the contract. We do not agree that the company may unilaterally change the contract content. We do not agree that the company may unilaterally change product information such as portion, quantity, or weight, nor include terms that consumers may not object to. Our advertisements are truthful and will not contain false, exaggerated, misleading, or health-claim-related food labeling or promotion. We do not agree that the business operator may arbitrarily terminate the contract. We do not agree to exempt or mitigate the responsibilities of the business operator under the Civil Code, Consumer Protection Act, and Food Safety and Sanitation Management Act. We do not agree that the company may keep or recover the contract held by the consumer. We do not agree to deprive or restrict the consumer’s legal right to terminate the contract. We do not agree that disputes be settled solely based on transaction data kept by the business operator. We do not agree that the business operator may recover the order form upon delivery. We will not violate mandatory or prohibitive legal provisions or enter into agreements that are clearly unfair.